Privacy Policy | TERMS & CONDITIONS

SMS & Email Privacy Policy

Effective Date: 2/17/2026

This SMS & Email Privacy Policy explains how Vow and Vine Jewelry (“Vow & Vine,” “we,” “us,” “our”) collects, uses, and shares information when you communicate with us by text message (SMS/MMS) or email, including when you schedule an appointment on our website or contact us directly.

1) What this Policy Covers

This policy applies to:

• SMS/MMS messages sent to and from Vow & Vine
• Email messages sent to and from Vow & Vine
• Communications related to appointments, customer service, and requested information

2) What Information We Collect

When you communicate with us by SMS or email, we may collect:

• Your name (if provided)
• Your phone number and mobile carrier (when texting)
• Your email address (when emailing)
• Message content and conversation history
• Appointment information you provide (e.g., date/time preferences, services requested)
• Basic metadata (e.g., message timestamps, delivery status)

3) How We Use Your Information

We use your SMS and email information to:

• Confirm, schedule, and manage appointments
• Provide customer support and respond to inquiries
• Send service-related updates you request (e.g., appointment reminders, follow-ups)
• Improve our communication and service quality
• Maintain security, prevent fraud, and comply with legal obligations

4) SMS Consent and Opt-In

Vow + Vine Jewelry may collect your mobile phone number when you voluntarily provide it and expressly consent to receive text messages from us.

Customers may opt in to receive SMS messages from Vow + Vine Jewelry in the following ways:

• By submitting a website contact form and checking an unchecked SMS consent box

• By scheduling an appointment on our website and providing a mobile number for appointment-related communication

• By initiating a text message conversation with our business, thereby consenting to receive direct replies related to their inquiry

By opting in, customers agree to receive conversational SMS messages from Vow + Vine Jewelry related to:

• Appointment scheduling and reminders

• Responses to customer inquiries

• Order-related updates

• Customer care and follow-up communication

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.

Vow + Vine Jewelry does not sell, rent, or share SMS consent or mobile numbers with third parties or affiliates for their marketing purposes.

Customers can opt out of SMS communications at any time by replying STOP. Once opted out, they will no longer receive SMS messages from us unless they opt in again. For assistance, reply HELP or contact us directly through our website.

Your information is handled in accordance with this Privacy Policy.

5) SMS Opt-Out (STOP) and Help (HELP)

You can opt out of SMS messages at any time by replying STOP to any text message. After you opt out, you may receive one final confirmation message.

For assistance, reply HELP or contact us at:

• Email: support@mail.vowandvinejewelry.com
• Phone: (843) 438-7604

6) Email Consent and Unsubscribe

If you email us or provide your email address (e.g., during scheduling or inquiries), we may email you to respond and provide service-related communication.

If we send promotional emails (if applicable), you can unsubscribe anytime using the unsubscribe link in the email (or by contacting us at the email above). Service/transactional emails (e.g., appointment confirmations) may still be sent as needed.

7) How We Share Information

We do not sell your phone number or email address.

We may share your information with trusted service providers who help us operate communications and scheduling, such as:

• Messaging and phone service providers (e.g., SMS delivery platforms)
• Email service providers
• Scheduling/CRM tools
• IT and security providers

These providers may process your information only to provide services to us and are expected to protect it.

We may also share information if required to comply with law, enforce our policies, or protect rights, safety, and security.

8) Data Retention

We keep SMS and email communications only as long as necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal requirements

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

10) Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, or deletion of certain personal information. To make a request, contact us at support@mail.vowandvinejewelry.com.

11) Children’s Privacy

Our services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children.

12) Updates to this Policy

We may update this policy from time to time. The “Effective Date” above will reflect the most recent version. Changes take effect when posted on this page.

13) Contact Us

If you have questions about this policy or our communications practices, contact:

Vow & Vine Jewelry
Email: support@vowandvinejewelry.com
Phone: (843) 438-7604